Can We Help?
Need a little help? You’re in the right place. We hope the info below will do the trick. But if you still can’t find the answer you’re looking for, please contact us directly.
When you place your order your bank will hold the funds to the value of your order, so that you don't accidentally spend it before we charge you. Once our Distribution Centre has processed your order they will pack it and charge your credit card. If for some reason they cannot fulfil an item, you will not be charged for it.
how secure is your site?
We protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts all order information to avoid decoding of that information as it travels over the internet. You will be able to check the security of your connection by observing the bottom of your browser window after accessing the server. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active. This can be double-checked by viewing the URL line of your browser. The first characters of the site address will change from 'http' to 'https' when accessing a secure server.
Please note that we will not accept orders via email as your credit card information will not be encrypted and thus not be in a secure mode of transmission. However, ordering online is secure using SSL.
If you are still concerned about ordering electronically, please find your nearest store on our patch store directory page or by phone, mail or fax - details are on our contact us page - for alternative means of placing your order.
what happens if an item I purchased sells out and ends up being unavailable?
It is possible that an item you purchased on this site becomes sold out after your order has been submitted. We try to avoid this frustration as much as we can. Any sold out items will have ‘sold out’ beside them on the invoice accompanying your purchase. You will not be charged for any unavailable items.
After submitting your order, you will receive an automated email containing an order number, an estimated delivery date, order details, and contact details.
Please check your spam or junk mail folders if you do not receive this automated email to your inbox.
WHERE'S MY ORDER?
You can easily check on the progress of your order by logging in using your email address and password. At the bottom of the page you will find your “Recent Order” information. When your order is despatched we will notify you by email, along with the tracking details so you can track your order.
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